Assist Your Paws

Every Insure Your Paws policy gives you access to our free and unlimited 24/7 vet helpline

Available to all Insure Your Paws Customers

Open day and night, all year round

For advice, support and referrals

What is Assist Your Paws?

Assist Your Paws is the dedicated careline for Insure Your Paws customers. Whether you are dealing with the unexpected, or simply in need of support or reassurance, our vet nurses are available any time, day or night, all year round.

All Insure Your Paw’s customers will have access to the careline, with no limits on usage. You can use the careline for advice, simple treatment recommendations, behavioural support, or a referral to a nearby veterinary clinic for the more serious issues.

Frequently asked questions

How does the Assist Your Paws careline work?

All Insure Your Paws customers have free, unlimited access to our careline who are available any time of day or night, throughout the year. The service provides advice and support from UK registered vet nurses. You can find the contact details of the Assist Your Paws careline in your policy documents.

What is Bereavement Support?

If your pet’s health is deteriorating, your pet has gone missing, or has crossed over the rainbow bridge, we want you to know you’re not alone. Our fully trained vet nurses are always here for you to talk to in a safe and non-judgmental space. You can call our 24 hour Assist Your Paws careline to book a call with our bereavement team. You can find the contact details of the Assist Your Paws careline in your policy documents.

What type of policies do you offer?

At Insure Your Paws, we only offer Lifetime cover. Lifetime pet insurance can cover your pet for both accidents and illnesses up to your chosen vet fee limit. Your cover limit will refresh each year you renew your policy, so you will be able to claim up to your cover limit again.

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